Frequently Asked Questions

I've just installed the app but I still havent got a email.
Last Updated 4 years ago

Please hold on at least for about 20 minutes. If you still see no email in your Inbox, please check your Spam or Junk folder.
Some clients reported that they get emails from us in their Junk folder by this email provider:

  • @hotmail.com /.de
  • @live.com /.de
  • @outlook.com /.de
As soon as you've found the email, simply add us to your contacts and unmark it as spam to make sure you will get all other emails from us.

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